====== solution to Google Apps groups spam mail not delivered ======

====== Problem ======

There are many reports about Google Apps lists (groups) email addresses do not deliver spam messages at all. That is general good but if regular email has been marked as spam it will not be delivered. User will expect that such mail will be in his spam folder but this is not case. It will not be delivered at all and that is problem. Especially if you are small company which has email ''info@mycompany.com'' configured as Google Apps Group. You will than miss some business possibilities and reputation.

I expect that Google will solve this serious issue but until than you can reconfigure your account as I did and catch all mail including spam sent to those important addresses.

P.S. I think that Goolge solution could be simple. Deliver spam to users configured as group 'owners'.

====== Solution ======
===== Introduction =====

Idea is to create one user account ''switcher'' which will (using nicknames) receive mails for groups. In that account you should use filters to forward mails to internal groups.

{{:admins:google_forwarding.png.jpg|}}

Ok let say you have emails info@example.com, sales@example.com and service@example.com. You have 6 users in company:

  * Pero - sale manager City1 - should receive sales - pero@example.com
  * Natasha - sails manager City2 - should receive sales - natasha@example.com
  * Mirko - general manager (who wants to know everything) - should receive info, service and sales - mirko@example.com
  * Tanja - reception City1 - should receive info and sales - tanja@example.com
  * Gino - service City1 - should receive service - gino@example.com
  * Ante - service City2 - should receive service - ante@example..com

===== Step 1 =====
  - Create ''switcher'', ''pero'', ''natasha'', ''mirko'', ''tanja'', ''gino'' and ''ante'' users.
  - Add ''info'', ''sales'' and ''service'' nicknames to ''switcher'' user.
  - Create ''infog'', ''salesg'' and ''serviceg'' groups. This gorups should be of type ''Team'' (other can send emails to group marked)
  - Add ''mirko'' and ''tanja'' users to ''infog'' group
  - Add ''mirko'', ''tanja'', ''pero'' and ''natasha'' users to ''salesg'' group
  - Add ''mirko'', ''gino'' and ''ante'' users to ''serviceg'' group

===== Step 2 =====
  - Login to ''switcher'' account and create filters
    - mail to info@example.com forward to infog@example.com
    - mail to sales@example.com forward to salesg@example.com
    - mail to service@example.com forward to serviceg@example.com

:!: It is important NOT to mark Delete option in filters which are forwarding emails. Mail is forwarded to group and if is recognized as spam it will not be delivered so you need copy here (in ''switcher'' account)

===== Conclusion =====
You have little more work but all emails sent to your lists is being received by ''switcher'' account. That way spam is going to spam folder of this account. All other emails are forward to your internal groups.
==== Pros ====
You are catching all mail including spam and wrongly marked spam
==== Cons ====
  * Extra configuration and resources.
  * Need to login to separate account (''switcher'') to check spam. If you find regular mail you should mark it ''not spam'' and forward it manually. Don forget to check has mail been delivered to group or not.