There are many reports about Google Apps lists (groups) email addresses do not deliver spam messages at all. That is general good but if regular email has been marked as spam it will not be delivered. User will expect that such mail will be in his spam folder but this is not case. It will not be delivered at all and that is problem. Especially if you are small company which has email info@mycompany.com
configured as Google Apps Group. You will than miss some business possibilities and reputation.
I expect that Google will solve this serious issue but until than you can reconfigure your account as I did and catch all mail including spam sent to those important addresses.
P.S. I think that Goolge solution could be simple. Deliver spam to users configured as group 'owners'.
Idea is to create one user account switcher
which will (using nicknames) receive mails for groups. In that account you should use filters to forward mails to internal groups.
Ok let say you have emails info@example.com, sales@example.com and service@example.com. You have 6 users in company:
switcher
, pero
, natasha
, mirko
, tanja
, gino
and ante
users.info
, sales
and service
nicknames to switcher
user.infog
, salesg
and serviceg
groups. This gorups should be of type Team
(other can send emails to group marked)mirko
and tanja
users to infog
groupmirko
, tanja
, pero
and natasha
users to salesg
groupmirko
, gino
and ante
users to serviceg
groupswitcher
account and create filters
It is important NOT to mark Delete option in filters which are forwarding emails. Mail is forwarded to group and if is recognized as spam it will not be delivered so you need copy here (in switcher
account)
You have little more work but all emails sent to your lists is being received by switcher
account. That way spam is going to spam folder of this account. All other emails are forward to your internal groups.
You are catching all mail including spam and wrongly marked spam
switcher
) to check spam. If you find regular mail you should mark it not spam
and forward it manually. Don forget to check has mail been delivered to group or not.